The Perfect Dress ~ FAQ's

Here you will find the answers to most of the common questions we get asked, if you cannot find the answer to your question please contact us here

Q :	How are items despatched?
A :	All our items are despatched by Royal Mail Special Delivery, which is next day delivery.
Q :	How much is delivery?
A :	Delivery is FREE!
Q :	How long should I allow for delivery?
A :	As a rule we ask you to allow 30 days for delivery. The vast majority of orders can be delivered withing this time, many are delivered much sooner. Occasionally items may take a little longer than 30 days, if this is the case we will always let you know.
Q :	Can I return a dress?
A :	Yes, items can be returned if they don't fit or suit you. Please note the following : - Jewellery cannot be returned - Return delivery costs are at your expense - Items must be returned as received, with tags still attached - Sale items cannot be returned Our returns policy can be viewed here
Q :	Do you have a shop?
A :	Sadly we do not have a shop and trade only via the internet
Q :	Are dresses made to measure?
A :	No, our dresses are not made to measure. Some of the dresses are standard UK sizes, others are US sizing but for your convienence these have all been converted to UK sizing. So you simply need to order your normal UK size.
Q :	Can I hire your dresses?
A :	Unfortunately we do not hire our dresses out
Q :	How can I pay?
A :	We accept the following payment methods
Q :	Is my payment secure?
A :	We use WorldPay to process our card payments, which means all your sensitive details are passed through their secure servers. For more information on WorldPay's system please click here
Q :	When do you take my money?
A :	If you have paid by card it will be debited when your order is placed.



© The Perfect Dress 2006. Terms & Conditions. E&OE.